Leveraging your credit union’s data to guide branch strategy
Setting aside any arguments for brick & mortar expansion vs. online/mobile growth – I think we’ll all agree that it’s an exciting time...
Why would we invest in an analysis when we already know where to put our new location?
Anyone can pick a piece of real estate to locate a branch or store. Someone on your team is likely familiar with the area. You may know...
Don't stop now!!
You had a list. You checked it twice. You must be done… shew (wipe of the brow). Now it’s time to sit back and reap the rewards of your...
"You want me to do what?"
“So, let me get this straight. You want me to open new accounts, complete personal loans, AND process transactions?” We’ve heard this all...
What are consumers really thinking?
We’ve employed the same service vendor for almost a decade. The service has been moderately priced, and we’ve received moderate quality...
How easy is it to do business with you?
We’ve all seen pictures of ultra-modern branches with Jetson-like features. Many can be mistaken for coffee houses or Apple stores with...
Creating meaningful space
By “creating space,” we don’t necessarily mean adding more square feet. More likely than not, “creating space” won’t require one...
Uncovering hidden trends and patterns: Three reasons why ‘data-driven’ matters
We use the word “data-driven” [a lot!] to describe the strategic recommendations we provide to financial institutions and retailers. And,...
How do I choose where to test technology? (Part 3)
Once you’ve assessed the market likelihood to adopt self-service, and evaluated customer behavior across your network, it’s time to...
