What do we mean by 'convenience'?
While we spend much of our days thinking about convenience in terms of customer and member experience at financial institutions, I had never looked up the definition of the word. According to Merriam-Webster’s online dictionary, convenience is defined as follows: 1: Fitness or suitability for performing an action or fulfilling a requirement 2: Something (as an appliance, device, or service) conducive to comfort or ease 3: A suitable or convenient time 4: Freedom from disc
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