How do I choose where to test technology? (Part 4)
Selecting a branch that is already prime for adopting self-service will help kick start your technology integration efforts. The first...
How do I choose where to test technology? (Part 2)
After assessing consumer preferences across the market, it’s important to investigate how existing customers are currently transacting...
What’s in your branches?
Engaging branches serve as a physical portal for consumers to connect with advisors and learn about the various ways through which they...
Teaching consumers the new way to fish...
How we do our banking, or how we ‘fish’ in the financial world, is changing. The roles of branch associates AND the roles of “alternate...